Frequently asked questions
What is the return policy?
Hopefully something you won’t need to do, however if you do need to return an item to us, please do so within 7 days of purchase with proof of purchase.
The product must be sealed without signs of tampering. Opened or used goods will not receive a refund unless already agreed by us because of a fault at our end.
The return postage cost will be your responsibility unless in the case of a defective product. The original postage cost is also non-refundable.
If you have a specific issue with a product, please email us at sales@renspantry.com with your enquiry.
How long will my spices last?
The spices will last for 18months from date of purchase as long as they are stored correctly.
The best way to identify bad or old spices is by tasting them, if they are tasteless please throw away.
The idea is that you buy small quantities and then top them up with fresh refills when you need them.
How should I store my spices?
Spices should be stored in a cupboard or in a cool dark place.
Please don't leave them in direct sunlight or by heat.
Can I buy wholesale quantities?
Yes you sure can, please email us here at sales@renspantry.com with your enquiry
Where do you post to?
We post worldwide, please enquire at sales@renspantry.com for overseas postage costs
Is your packaging recyclable?
Yes, all our packaging is recyclable. We urge you to buy in either the jar or tubs first and then purchase refill packs when you need more.
Do any products contain gluten?
Yes our asafetida does. Please note that our spices and ingredients are packed in a facility that also handles gluten and we are unable to guarantee that cross contamination did not occur at source.
Do any of your products contain MSG?
No. But we do sell MSG separately.
Do any products contain dairy?
No.
Are your products vegan?
Yes.
Do you offer a gifting service?
Yes we do and our products make fantastic presents! Please see our gifting page here.
I can't find the spice or ingredient I was looking for; can you help?
Yes we can! Please email us on sales@renspantry.com and we will do our best to source your specific ingredient or Ren may be able to suggest an alternative that will create the same effect in your recipe.
I'm a chef and I'd love to work with you – how can I do this?
Please click on our 'For Chef's' page here and find out more and read what some of our chefs say about us and our ingredients!
Do any products contain gluten?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.